Last updated: June 2026 | Effective upon account registration or continued use of the batman11 platform.
batman11 is committed to protecting the privacy and personal data of every player who uses our platform. This Privacy Policy explains what data we collect, why we collect it, how it is used, and the rights you have in relation to your personal information.
All personal and financial data transmitted between your device and batman11's servers is protected by SSL encryption. Your data is never sent in plain text.
batman11 does not sell, rent, or trade your personal data to third parties for marketing purposes. Your information stays within the batman11 platform ecosystem.
You have the right to access, correct, or request deletion of your personal data held by batman11, subject to our legal and regulatory obligations.
batman11 collects only the data necessary to operate the platform, process transactions in MYR, verify player identity, and comply with applicable regulatory requirements.
Player data is stored on secured servers with access restricted to authorised personnel only. batman11 conducts regular security reviews of its data storage infrastructure.
In the unlikely event of a data breach affecting your personal information, batman11 will notify affected players promptly and take immediate remediation steps.
batman11 is the data controller responsible for personal data collected and processed through the batman11.co platform. For the purposes of this Privacy Policy, "batman11", "we", "us", or "our" refers to the operating entity behind the batman11 platform and all associated services. batman11 operates under an internationally recognised gaming authority licence and handles personal data in accordance with applicable data protection legislation and regulatory requirements.
If you have any questions about this Privacy Policy or how batman11 handles your personal data, you may contact our data protection team at [email protected].
batman11 collects personal data from players through multiple touchpoints during the account lifecycle. The categories of data we collect include:
2.1 Registration Data. When you create a batman11 account, we collect your full legal name, date of birth, email address, residential address, and a username of your choosing. This information is required to establish your account identity and verify that you meet batman11's 21+ eligibility requirement.
2.2 Identity Verification Data. To comply with anti-money laundering (AML) obligations and player protection requirements, batman11 may request copies of government-issued identification documents (such as a national identity card or passport), proof of address, and proof of payment method ownership. This is standard practice for licensed online gaming platforms operating in regulated markets.
2.3 Financial Data. batman11 collects transaction records including deposit amounts, withdrawal requests, and wallet balances denominated in Malaysian Ringgit (MYR). Payment method details such as bank account information or e-wallet identifiers (e.g. Touch n Go eWallet, Boost, Maybank, CIMB, Public Bank) are collected to facilitate deposits and withdrawals. batman11 does not store full payment card numbers.
2.4 Usage Data. batman11 automatically collects data about how you interact with the platform, including login timestamps, IP address, device type, browser type, pages visited, games played, bet histories, session duration, and platform navigation patterns. This data is used to improve the platform experience, detect fraudulent activity, and comply with regulatory reporting obligations.
2.5 Communications Data. When you contact batman11 support via email or live chat, we retain records of those communications for quality assurance, dispute resolution, and regulatory audit purposes.
batman11 uses your personal data for the following purposes:
(a) Account Management. To create, maintain, and administer your batman11 account, including processing deposits and withdrawals, managing your MYR wallet balance, and maintaining accurate records of your gaming activity.
(b) Identity & Age Verification. To verify that you are aged 21 or above and to confirm your identity in accordance with batman11's KYC (Know Your Customer) obligations under our gaming licence conditions.
(c) Fraud Prevention & Security. To detect and prevent fraudulent transactions, unauthorised account access, money laundering, and other prohibited conduct as defined in batman11's Terms & Conditions.
(d) Regulatory Compliance. To fulfil batman11's obligations under applicable anti-money laundering regulations, gaming authority licence conditions, and other regulatory frameworks applicable to the platform's operations.
(e) Platform Improvement. To analyse usage patterns and player behaviour — in aggregate and anonymised form where possible — to improve the batman11 platform, add new features, and personalise the gaming experience.
(f) Responsible Gaming. To support batman11's responsible gaming programme, including monitoring for signs of problem gambling behaviour, enforcing self-exclusion requests, and administering deposit limit and cooling-off tools.
(g) Communications. To send you transactional communications relating to your account (e.g. deposit confirmations, withdrawal notifications, security alerts) and, where you have opted in, promotional communications about batman11 offers and new games.
batman11 processes your personal data on the following legal bases:
Contractual Necessity. Processing is necessary to perform the contract between you and batman11 — specifically, to operate your account, process transactions, and deliver gaming services.
Legal Obligation. Processing is required to comply with batman11's legal and regulatory obligations, including AML, KYC, and gaming licence requirements.
Legitimate Interests. batman11 processes certain data on the basis of its legitimate interests in operating a secure and compliant gaming platform, preventing fraud, and improving services — provided such interests are not overridden by your fundamental rights and freedoms.
Consent. Where batman11 processes data solely on the basis of your consent (such as for marketing communications), you may withdraw that consent at any time by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.
batman11 does not sell, rent, or otherwise trade your personal data to third parties for their own commercial purposes. batman11 may share your personal data with the following categories of third parties, strictly where necessary:
5.1 Payment Service Providers. batman11 shares relevant transaction data with payment processors and financial institutions (including Touch n Go, Boost, and partner banks such as Maybank, CIMB, and Public Bank) to facilitate deposits and withdrawals in MYR.
5.2 Identity Verification Services. batman11 may engage third-party KYC verification service providers to authenticate player identity documents. These providers are contractually bound to process data solely for verification purposes.
5.3 Regulatory Authorities. batman11 may be required to disclose player data to gaming regulatory authorities, law enforcement agencies, or other governmental bodies where legally required to do so.
5.4 Game Providers. batman11's platform integrates games from third-party game studios. These providers may receive anonymised session data necessary to deliver game content. They do not receive directly identifying personal data.
5.5 Service Providers. batman11 engages third-party service providers for hosting, customer support tooling, and analytics. All such providers are subject to data processing agreements requiring them to handle player data in accordance with applicable data protection law.
batman11 uses cookies and similar tracking technologies to operate the platform, maintain session state, and analyse platform usage. Cookies used by batman11 include:
Essential Cookies: Required for the platform to function. These include session authentication cookies that keep you logged in to your batman11 account during an active session. These cannot be disabled without preventing you from using the platform.
Analytics Cookies: batman11 uses anonymised analytics data to understand how players navigate the platform, which games are most popular, and where usability improvements can be made. Where possible, this data is collected and processed in aggregated, non-identifying form.
Preference Cookies: These store your platform preferences, such as language settings and display options, to personalise your batman11 experience across sessions.
You may adjust your browser's cookie settings to restrict or delete cookies. Note that disabling essential cookies will impair your ability to use the batman11 platform.
batman11 retains personal data for as long as your account remains active and for such additional period as is required by applicable law and our gaming licence obligations. In practice, this means:
Account Data is retained for the duration of your batman11 account and for a minimum of five (5) years following account closure, in accordance with standard AML record-keeping requirements.
Transaction Records are retained for a minimum of five (5) years from the date of the transaction to comply with financial record-keeping obligations.
Communications Data is retained for a minimum of two (2) years for dispute resolution and quality assurance purposes.
When data is no longer required for the purposes for which it was collected and no legal obligation to retain it exists, batman11 will securely delete or anonymise the data.
batman11 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data in transit, restricted access controls for internal systems, regular security audits, and staff training on data protection obligations. Notwithstanding these measures, no internet-based platform can guarantee absolute security. Players are encouraged to use strong, unique passwords for their batman11 account and to enable two-factor authentication where available.
Subject to applicable data protection law and batman11's regulatory obligations, you have the following rights in relation to your personal data:
Right of Access: You may request a copy of the personal data batman11 holds about you.
Right of Rectification: You may request correction of any inaccurate or incomplete personal data held by batman11.
Right to Erasure: You may request deletion of your personal data in certain circumstances. Note that batman11 may be required to retain certain data to fulfil its legal and regulatory obligations even following an erasure request.
Right to Restrict Processing: You may request that batman11 restricts the processing of your personal data in certain circumstances.
Right to Object: You may object to batman11's processing of your personal data where that processing is based on legitimate interests.
To exercise any of these rights, please contact batman11 at [email protected]. batman11 will respond to all valid requests within a reasonable timeframe. batman11 may require identity verification before acting on data subject requests.
batman11 does not knowingly collect personal data from any individual under the age of 21. The batman11 platform is strictly restricted to adults aged 21 and above. If batman11 becomes aware that personal data has been collected from a person under the age of 21, the relevant account will be closed immediately and any associated data deleted or handled in accordance with applicable regulatory requirements. If you believe a minor has registered an account with batman11, please notify us immediately at [email protected].
batman11 reserves the right to update or amend this Privacy Policy at any time. Material changes will be communicated to registered players via the email address on file or by a prominent notice on the batman11 platform. The "last updated" date at the top of this page will be revised accordingly. Continued use of the batman11 platform following publication of any amendment constitutes acceptance of the revised Privacy Policy. If you do not agree with any changes, you should cease using the platform and contact [email protected] to arrange account closure.
For any questions, concerns, or requests relating to this Privacy Policy or batman11's handling of your personal data, please contact the batman11 data protection team at: [email protected]. batman11's support team is available daily from 9am to 12am MYT. For formal data subject requests, please include your registered username and a description of your request in your email.
batman11 is committed to protecting your privacy while delivering Malaysia's most complete online casino experience — live casino, 500+ slots, jackpots, and a fully featured sportsbook, all in MYR.
21+ only. Gamble responsibly. batman11 operates under an internationally recognised gaming authority licence.